Everything you need to keep track of your customer's requests and issues. Razordesk, a long established reliable and easy to use support ticketing system, now brought up to date supporting all major desktop and mobile web browsers.
Simply create & manage tickets to track issues, requests or tasks then assign a ticket to a member of staff and other interested parties, including a line manager or sales representative for example.
Create contracts to warn of tickets that are not responded to in sufficient time or completed within a contractual timeframe. Generate printable reports for that morning stand-up meeting or weekly retrospective!
Chose Razordesk. Chose Blue Tang. Expect personal service and we'll do all we can to help you help keep your customers on your best side.
Overview
Razordesk Enterprise Edition is a Shareware software in the category Business developed by Blue Tang Innovations Ltd.
The latest version of Razordesk Enterprise Edition is 4.0.1, released on 01/02/2019. It was initially added to our database on 01/02/2019.
Razordesk Enterprise Edition runs on the following operating systems: Windows.
Razordesk Enterprise Edition has not been rated by our users yet.
Pros
- User-friendly interface that simplifies the management of IT assets.
- Robust reporting tools that provide insights into IT operations and performance.
- Seamless integration with other enterprise systems and applications.
- Scalable solution that can grow with the organization’s needs.
- Strong customer support and training resources available for users.
Cons
- Higher cost compared to some alternative IT asset management solutions.
- Initial setup may require a significant investment of time and resources.
- Some features may be overly complex for smaller organizations that don’t require advanced functionalities.
- Dependence on internet connectivity for optimal use of the software can be a drawback in areas with poor connectivity.
- Frequent updates may require users to adapt to changes in the interface or functionalities.
FAQ
What is Razordesk Enterprise Edition?
Razordesk Enterprise Edition is a helpdesk software designed for large organizations to track and manage customer support tickets effectively.
What are the key features of Razordesk Enterprise Edition?
Key features of Razordesk Enterprise Edition include ticket management, asset tracking, knowledge base, reporting and analytics, automation, and customization options.
Is Razordesk Enterprise Edition suitable for small businesses?
Razordesk Enterprise Edition is more suitable for large organizations due to its advanced features and scalability.
Can Razordesk Enterprise Edition integrate with other software applications?
Yes, Razordesk Enterprise Edition offers integration capabilities with other software applications through APIs or plugins.
Does Razordesk Enterprise Edition offer multi-language support?
Yes, Razordesk Enterprise Edition provides multi-language support for users in different regions or countries.
Is there a mobile app available for Razordesk Enterprise Edition?
Yes, there is a mobile app available for Razordesk Enterprise Edition to help users manage support tickets on-the-go.
What kind of customer support is available for Razordesk Enterprise Edition users?
Razordesk Enterprise Edition offers various support options including email support, phone support, online documentation, and training resources.
Can Razordesk Enterprise Edition be hosted on-premises or on cloud servers?
Yes, Razordesk Enterprise Edition can be hosted both on-premises and on cloud servers depending on the organization's preference.
Is there a free trial available for Razordesk Enterprise Edition?
Yes, Blue Tang Innovations Ltd offers a free trial of Razordesk Enterprise Edition for interested organizations to test its features and functionalities.
Does Razordesk Enterprise Edition comply with industry security standards?
Yes, Razordesk Enterprise Edition is designed to comply with industry security standards to ensure the protection of sensitive customer data.
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